ITIL® 4 Foundation Course + Exam

Get Trained and Certified in ITIL
Includes ITIL 4 Foundation Course and Certification Exam

Originally $798 USD Save $300 Instantly


PMTraining's new On-Demand ITIL Foundation course effectively prepares students for all topic areas of the certification exam. Access unlimited course lessons from any device with a web browser. This ITIL course includes interactive course lessons, all study materials, and quizzes. This course now includes the certification exam in the price!

Based on the Latest ITIL 4 Foundation Exam

Included with Course Bundle

Complete ITIL Foundation Certification Course
Official Exam Voucher (schedule and take exam online)

Accessing the Course & Exam

24x7 Web-based access to all courseware
Schedule and take the exam online

Credits Earned

Accredited by Axelos
24 PDUs from Project Management Institute (PMI)


Registration Cost - $798 Save $300
Now $498 USD with 90-day access



ITIL Foundation Course Curriculum, Designed for On-Demand Learning

Introducing ITIL 4

  • Lesson 1: An Introduction and Overview of ITIL®
  • Lesson 2: An Overview of Service Management
  • Lesson 3: The 4 Dimensions of Service Management

Understanding ITIL Fundamentals

  • Lesson 4: All About the Service Value System
  • Lesson 5: The Service Value Chain (SVC)
  • Lesson 6: The ITIL Guiding Principles

ITIL Management Practices

  • Lesson 7: An Overview of Management Practices
  • Lesson 8: Deep Dive into ITIL Practices I
  • Lesson 9: Deep Dive into ITIL Practices II

Included in this ITIL Certification Course

Studio-Quality ITIL Lessons Available On-Demand

Each course milestone contains multiple instructor sessions designed for On-Demand learning. Students may complete the entire curriculum in order, or re-visit course sessions as many times as needed.

ITIL 4 Foundation Certification Exam Included, Schedule Online

Upon course completion, schedule your ITIL 4 Foundation exam online. The cost of the the exam is included in this course! Take the exam directly from your computer, with results delivered following the test. Official exam certificates are provided upon passing.

Printable ITIL Slides and Glossary

Detailed, printable ITIL course slides are included as a supplement to this course including notes view. In addition, use the ITIL glossary to quickly reference key terms and definitions.

ITIL Chapter Quizzes

ITIL quizzes are provided following each interactive lesson to reinforce ITIL topics and test knowledge. Quizzes are timed and provide a great benchmark during the course.

Downloadable Course Certificate

Download the course completion certificate directly from your student dashboard. Your certificate can be downloaded to any device and is accredited by Axelos.

Credits and PDUs Earned

This course is an officially licensed ITIL product, and is accredited by ITIL Exam Institute, PEOPLECERT. This course is recognized by the Project Management Institute (PMI). 2 ITIL Expert Credits and 18 PDU credits are included in this course.

Access intensive course lessons without limitation.

Register Now for ITIL Course and Exam Course Demo

Detailed Online ITIL Foundation Course Curriculum

Below is the detailed curriculum covered by this ITIL online certification course. Students will come away with a thorough understanding of IT Service Management and ITIL, and be prepared to pass the Foundation exam.


Lesson 1: An Introduction and Overview of ITIL®

  • Define ITIL
  • Describe the possible certification path after Foundation on the way to ITIL4 Master
  • Explore the exam path
  • Examine question types
  • Review the Foundation exam domain weightings
  • Discuss IT Service Management in the Modern World

Lesson 2: An Overview of Service Management

  • Define Service Management
  • Understand the value concept
  • Learn about service consumer roles
  • Describe stakeholder roles in value
  • Define products and services
  • Compare service provisioning to service consumption
  • Examine service relationships and define costs, risks, utility and warranty

Lesson 3: The 4 Dimensions of Service Management

  • The 4 Dimensions of Service Management
  • - Organizations and people
  • - Information and technology
  • - Partners and suppliers
  • - Value streams and processes
  • External factors: political, economic, social, technological, legal, and environmental factors (PESTLE)

Lesson 4: All About the Service Value System

  • Define and explore the Service Value System (SVS)
  • Understand the purpose of the Service value system
  • The importance of eliminating silos in the organization

Lesson 5: The Service Value Chain (SVC)

  • The Service Value Chain (SVC)
  • - Plan
  • - Improve
  • - Engage
  • - Design and transition
  • - Obtain/build
  • - Deliver and support
  • Review key inputs and outputs of each component throughout the survey

Lesson 6: The ITIL Guiding Principles

  • The ITIL Guiding Principles
  • - Focus on value
  • - Start where you are
  • - Progress iteratively with feedback
  • - Collaborate and promote visibility
  • - Think and work holistically
  • - Keep it simple and practical
  • - Optimize and automate

Lesson 7: An Overview of ITIL Management Practices

  • Define practices and explore the purpose of ITIL Management Practices
  • 4 General Management Practices for Foundation exam
  • - Continual improvement
  • - Information security management
  • - Relationship management
  • - Supplier management

Lesson 8: Deep Dive into ITIL Management Practices I

  • Availability Management
  • Capacity and Performance Management
  • The Change Control practice
  • Incident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management

Lesson 9: Deep Dive into ITIL Management Practices II

  • Release Management
  • Service Configuration Management
  • Service Continuity Management
  • The Service Desk practice
  • Service Level Management
  • Service Request Management
  • Deployment Management
  • The Continual Improvement Model


At Your Desk or In Your Pocket

Access this On-Demand ITIL course from any connected device

Register Now for ITIL Course and Exam Course Demo