Professional (ITIL)® Foundation Exams

ITIL Certification Exam and Qualifications

Welcome to the world of the IT Infrastructure Library (ITIL)! What is the ITIL certification? In a nutshell, ITIL provides detailed approaches to a number of important IT practices which technology organizations across the globe rely on. The most fundamental method of demonstrating your own understanding of ITIL is by achieving the ITIL Foundation certificate.

Since the early 2000s, the ITIL Foundation certification has grown to become one of the most sought after and internationally recognized management credentials available; consistently ranking in the top 5 industry certifications across IT career surveys.

The complete set of advanced ITIL certifications, known as the ITIL Qualification Scheme, is displayed below. This information can be viewed in its entirety on ITIL's official website.

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS

ITIL certifications are available at the Foundation, Intermediate, and Expert, and Master levels. Attaining the ITIL Foundation certificate is required prior to acquisition of other ITIL certifications. ITIL Prime provides test preparation content covering the area of the ITIL Foundation exam.

The ITIL Foundation exam covers material from all five ITIL core volumes. ITIL Prime maintains ITIL mock exams and practice tests which cover the new areas addressed by ITIL.

ITIL Foundation Exam Format
  • There are 40 total multiple choice questions which make up the ITIL Foundation exam
  • Individuals have 1 hour to complete the ITIL test
  • The exam is closed book and requires a passing score of 65% or greater.
  • Many Examination Institutes (EIs) administer the ITIL Foundation exam, including EXIN, ISEB, AXELOS, Loyalist Certification Services (LCS), and PEOPLECERT.

Our ITIL practice exams reflect ITIL subject areas outlined in the latest official ITIL Syllabus as of December 2018 and reflect all 5 ITIL Core volumes (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).

ITIL Foundation syllabus topics
  • Service Management as a Practice
  • The ITIL Service Lifecycle
  • Generic Concepts and Definitions
  • Key Principles and Models
  • Selected Processes
  • Selected Functions
  • Selected Roles
  • Technology and Architecture

ITIL adopts a service lifecycle approach to IT management. With ITIL, the framework is comprised of five core volumes which describe the approach.

ITIL Core volumes
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
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Jean-Ann Dill, ITIL - Service Desk Manager, IT Services
Keytech LTD, Bermuda
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IT Business Manager, Intersections Inc
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Dubai Customs, Government of Dubai
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